Dick C. Cercado

Senior consultant, Performance Works International

Dick has worked with diverse teams, from the fast-growing complex multi-national corporations, in varied emerging and mature industries in Asia-Pacific markets in Information and Communication Technology. Throughout his corporate stints, he specialized in customer services operations, business operations, business analysis, program & project management, people management, account relationship and stakeholder management.

Dick has been recognized for achieving business & people-oriented goals and results consistently. Throughout his career, he has enabled leaders to make data-driven business decisions.  He has led and implemented large-scale, complex projects; has developed or collaborated with winning teams in Southeast Asia; has motivated & led diverse teams to meet & exceed goals; and has been credited for continuously improving processes and productivity.

His professional successes are largely due to an exceptional set of knowledge, leadership and management skills, experiences and values. Principal among these are his focus on organization- or people-centric transformation; inherent multi-cultural sensitivity; servant leadership; and strong knowledge and practical experiences across Asia. He has also been blessed with a passion for life-long learning, a positive spirit, energy and resiliency!

Dick gained Masters in Business Administration from California State University Hayward, and Bachelor of Technology from Technological University of the Philippines. Dick has also earned the following certifications over the years: Certified ScrumMaster; Prince2 & MSP; Masters in Project Management from George Washington University; ITIL v3 Expert in IT Service Management; Licensed Coaching Clinic Facilitator and Core Essentials Graduate, both from Corporate/Coach U.

His extensive 30 years of professional and leadership experiences have served as his solid foundations in providing training and consulting solutions for change management, people and performance management, corporate coaching and project management programs.

Most recent stints were as: Business Operations Consultant – Global Operations ,Verizon Communications Singapore (2013-2017); Service Program Manager – APAC,  Verizon Communications Singapore (2011-2012); Regional Centre Service Manager – APAC, Verizon Communications Singapore (2008-2011); Regional Customer Service Manager – Southeast Asia, Verizon Communications Singapore (2000- 2007); and Operations Manager – Southeast Asia, NCR Philippines (1994-2000).